Know your limits

Too much of anything can be bad for you, so we encourage all our players to know their limits as we know ours. Find out more about how we’re creating a fair and Responsible Gaming environment for everyone to enjoy.

The UK’s national centre for information, advice and practical help regarding the social impact of gambling.

Basic Principles

partypoker aims to provide the world's safest and most innovative gaming platform, and partypoker LIVE aims to provide the world’s safest Live tournaments. With our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. partypoker commits itself to integrity, fairness and reliability and we always do our best to prevent gaming-related problems.

Together with leading research institutes, associations and counselling providers, we have developed measures that ensure a responsible, safe and reliable place for online gaming.

1. Real fairness

It is our responsibility to create a gaming environment that is founded on the spirit of fair play. The trust of our customers is fundamental to our success. Customer confidence is reliant on us safeguarding the fairness of the games and protecting our customers against fraud. We work closely with independent authorities which monitor the fairness of the gaming products we offer. When it comes to fraud and manipulation, our dedicated investigation and online monitoring teams ensure your protection.

2. Real security

partypoker is subject to strict regulatory oversight and we comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that random number generators work as they should, that your deposits are kept safe in segregated accounts and that your personal data is protected.

3. Real prevention

Gaming is a great source of entertainment for millions of people around the world. But, for a minority, gaming can cause problems. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gaming causes problems. As with everything we do, we believe that protective measures must be based on sound science. That’s why we had been the first company to cooperate with scientists to analyse actual online gaming behaviour and develop an evidence-based responsible gaming concept.

Player Protection

Account safety

partypoker meets the highest security standards in the industry, with a five-level security system, multiple firewalls, and 128-bit SSL encryption. Early-warning systems in the form of limits on unusually high stakes and winnings prevent manipulation and other criminal activities at an early stage.

At partypoker LIVE events we will always check the ID of every player, and we’ll never ask you for your partypoker account password, we always have staff on hand to ensure any account issues are dealt with swiftly.

But you can help us to further increase the safety of your account:

  • You are responsible for the safety of your terminal! Configure you computer’s auto-lock feature to protect it from unauthorized use.
  • Please keep your access details safe at all times (user ID, password and your question and answer combination).
  • Don't share your gaming account credentials, your credit card or bank account details
  • Don't leave the computer unattended when you are logged in
  • Do not use the 'Save password' option on log-in screens
  • Create separate profiles for everyone who uses your computer, so that nobody else can access your information
  • At a live event make sure you keep your laptop on your person, or if staying in a hotel or resort, locked in your hotel room safe.
  • Never give your partypoker password to anyone else.
  • If accessing Wi-Fi at a live event, please use an official, secured Wi-Fi connection, if in doubt as to which are the official venue Wi-Fi connections, please ask a member of staff before connecting.

Change your password regularly. By default you receive an email notification when your account is being accessed. If you cannot remember having accessed your account at the specified date and time, change your password immediately.

If you have forgotten your password, you can retrieve it here.

Protection of minors

partypoker excludes minors (persons under the age of 18) from gaming, so we will always ask for proof of age during the registration process. We also initiate an automatic identification process immediately after registration, which can require a copy of a picture ID document upon deposit or withdrawal. We take our responsibility for preventing minors from playing with us seriously and in order to offer the best-possible protection of minors, we require the shared responsibility of parents. On top of the account safety rules described above, you might want to consider child protection software, such as Cyberpatrol, Cybersitter and K9 Web Protection, to block gaming sites from under-18s.

If you know someone under the age of 18 who is registered with us, please contact us immediately at responsiblegaming@partyaccount.com.

Terms & Conditions

You can view the current version of our Terms & conditions, to which you have agreed here.
If you want to inspect an older version of our Terms and Conditions, please send a request to Customer Services.

Complaints

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting us at complaints@partypoker.com. or support@mypartypokerlive.com for complaints specifically about partypoker LIVE events.

If all reasonable means to resolve the complaint with the licensee have been exhausted, you can request Alternative Dispute Resolution (ADR). To get in touch with an independent third party mediator, please contact eCOGRA.

Problematic Gaming Prevention

Most people play poker for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they are a problem which must be taken seriously.

What is disordered gambling?

Pathological gambling has been listed as a recognised psychological disorder in the international classification systems DSM and ICD since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behaviour be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behaviour. If you can identify with four or more of the following characteristics, we recommend that you self-exclude and contact a counselling provider.

  • Do you feel the need to gamble with increasing amounts of money in order to achieve the desired excitement?
  • Do you feel restless or irritable when attempting to cut down or stop gambling?
  • Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
  • Are you often preoccupied with gambling?
  • Do you often gamble when feeling distressed?
  • After losing money gambling, do you often return another day to get even?
  • Do you lie to conceal the extent of involvement with gambling?
  • Have you jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling?
  • Do you rely on others to provide money to relieve desperate financial situations caused by gambling?

Are you at risk?

Try the brief self-assessment developed by the Division on Addiction to find out whether you are at risk of developing gaming-related problems. All your answers are completely anonymous and not retained by partypoker.

Rules for positive gaming

By observing the following rules, you will be able to relax and enjoy your gaming:

  • Gaming is just for fun, not a way of earning money
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Decide your monthly gaming stake in advance. Only gamble what you can afford to lose
  • Independently of our standard deposit limits, you may set a lower amount as your own personal limit
  • Do not increase the maximum limit which you have decided for yourself later on
  • Before you start playing, decide the winning amount at which you will end the game
  • Decide beforehand how high your losses can be
  • Never play under the influence of alcohol or medication
  • Never play if you are feeling depressed

eHealth

Health-e-Gambling is your online source for gambling information, resources, and self-help tools created by the Division on Addiction, Cambridge Health Alliance, a teaching affiliate of Harvard Medical School.

‘Your first step to change’: the Self Help Toolkit from the Harvard Medical School faculty

The Division on Addiction has collected its scientific findings from research into addictions and created a Self Help Toolkit. This website offers support to individuals who might have gambling-related problems, detailed analysis of existing behavioural traits, and assistance with developing self-help strategies. ‘Your first step to change, a resource to help guide your journey to change’ takes just 20 minutes.

Self-control and self-protection

partypoker has created tools to support Responsible Gaming and actively encourages its players to use them. All requests for Responsible Gaming measures are taken very seriously by us and are always valid for the agreed period of time.

Personal deposit limit

partypoker offers all of its customers the opportunity to set an individual daily, weekly or monthly deposit limit. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after 24hrs.

partypoker LIVE also offers players the opportunity to set limits, usually these are set on a venue by venue basis, and players should speak to the management in a host venue. If you’d like to set limits for Live events, you can also speak to a member of our team who will help.

Time-out and Self-exclusion

partypoker customers are able to exclude themselves from further gaming for prevention reasons. We offer time-outs for distinct periods of 1 day, 1 week, 1 month or any other period up to 6 weeks. After the timeout period has expired, your account will reopen automatically.

We also offer an indefinite self-exclusion, which will extend itself automatically until revoked by the customer. Revocation will not be possible prior to a minimum duration of 6 months.

During temporary time-out or indefinite self-exclusion, customers will not be allowed to deposit or play. Also will they be exempt from targeted commercial communication.

In addition to self-exclusion, blocking software, such as Cyberpatrol, Cybersitter and K9 Web Protection, can be used to disable access to gaming sites.

Responsible Gaming research project

A pioneer of addiction research, the Division on Addiction (DOA), Cambridge Health Alliance, a Harvard Medical School teaching affiliate, has conducted a large scale research cooperation with partypoker between 2005 and 2015, examining gaming behaviour in sports betting, casino, poker and other online games. The scientific analysis and results of the studies have brought about a paradigm shift in addiction research. The unique character of the studies is described by Howard J. Shaffer, Ph.D., Associate Professor, Harvard Medical School, Director, Division on Addiction, The Cambridge Health Alliance, a teaching affiliate of Harvard Medical School, as follows:

"For the first time ever the studies conducted in cooperation with partypoker use the accurate records from computer-based internet gaming to study actual gaming rather than what people remembered or were willing to say."

The results of the studies have not only provided the international scientific community with important findings about the nature of online gaming. They also ensure that partypoker can implement its vision of a "safe and recreational gaming environment" on the basis of a scientifically validated Responsible Gaming concept.

You can view the findings of the Gaming Research Project by reading the study: 
"Toward a paradigm shift in Internet gambling research: From opinion and self-report to actual behavior"


Contact

There are a number of institutions that offer professional assistance:

BeGambleAware
+44 (0) 808 8020 133
https://www.begambleaware.org/

GamblingTherapy
www.gamblingtherapy.org

Please contact us directly if you have any questions. Our Responsible Gaming team is at your disposal at any time and can be contacted by e-mail: responsiblegaming@partyaccount.com

BBGS e-Screener

The division on addiction's BBGS e-Screener and intervention system

Recognizing gambling-related problems

Brief screens can help people decide whether to seek formal evaluation of their gambling behavior. You can find one recent screen, the Brief Biosocial Gambling Screen (BBGS)*, below. The 3-item BBGS is based on the American Psychiatric Association's Diagnostic and Statistical Manual of Mental Disorders (DSM-IV) criteria for pathological gambling. Following the BBGS, please indicate how you feel right now about your gambling by clicking here and choosing the statement that best describes your feelings.